Shipping Policy

Processing Time

All orders are subject to processing time that is separate and apart from the transit time to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. This item will ship within 2 – 5 business days after purchase (Monday – Friday).

Shipping Rate & Timelines

Shipping Rate:

  • $4.99 for one order for Standard Shipping USA
  • $8.99 for one order for Worldwide
  • Please note that orders to US destinations may take 14 - 21 business days days from the date that it is sent out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

    When your order has been shipped, you will receive an email with tracking information.

    For U.S. Domestic & International orders, we will use USPS, DHL or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout.

    Shipping Fees

    Shipping fees are non-refundable. If you refuse any shipments from us, you will be held responsibility for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

    We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.

    Delivery Claims

    If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 15 business days to file a claim.

    We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 business days to complete (depending on the shipping carrier used).

    We do not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

    Out Of Stock Items

    If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

    Reserved Rights Regarding Shipping

    While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customers, we reserve the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

    Additionally, our company reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.
  • Similarly, our company reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.

    Did you receive a faulty unit, or the wrong product?

    Please contact our Customer Support team to start the exchange process. Please include the following information:

  • Order number
  • Video or photo of the faulty product (required)
  • Complete delivery address
  • Contact SMS number
  • In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

     

    Contact us:

    Email: [email protected]

    Address: 7901 Jones Branch Dr, McLean, VA 22102, USA (Office)