FAQ'S

FREQUENTLY ASKED QUESTIONS

How do I place my order?

Simply choose your style on the product page then click the “Add To Cart” or “Buy Now” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it’s on its way!

How long will it take to ship my order?

Orders typically ship within 14 - 21 business days from the time of purchase. Standard shipping times, then apply. Click the tracking information located in your confirmation email to view your shipping details and lead time. Deliveries may take longer for international orders due to customs regulations within your country. Please contact us Mail if your order hasn’t arrived within the expected lead time.

My tracking number isn't working?

Tracking numbers can take 1-3 business days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

What type of payments do you accept?

We acceptable methods: Credit/Debit cards (VISA, MasterCard, AMEX) and Paypal.

When will my card be charged?

Just after your order has been successfully placed.

Do you ship internationally?

Yes, we do ship internationally! We offer worldwide shipping to ensure that customers from all corners of the globe can enjoy our products. Whether you’re located in North America, Europe, Asia, Australia, or any other part of the world, we are delighted to deliver our items right to your doorstep. Our commitment to providing excellent service extends to our international customers, and we strive to make the shipping process as smooth and efficient as possible.

How much does it cost to ship to my country?

Pricing will depend on the country in which you reside and the number of items that you are purchasing. Prices will depend on your country of residence and the number of items you purchase. You can find the exact price by entering your address during your checkout process.

Our standard shipping costs per country are different:

  • $4.99 for one order for Standard Shipping USA
  • $8.99 for one order for Worldwide
  • Your page is not loading, what’s happening?

    Please contact us and tell us about the issue you are having so that we can fix it as soon as possible.

    I just noticed that I chose the wrong item or the wrong size by mistake, can you exchange my product?

    Please contact us as soon as the error is discovered. If we detect a problem before the product goes into production, we can make changes. Remember, we try to ship your product as soon as possible so act fast!

    I just noticed that I entered the wrong shipping address. What should I do?

    Please contact us as soon as you find out that you have made an error. If we catch the issue before the item ships, then we can make the change. Otherwise, we will have to wait until the item is returned to us.

    How secure is my personal information?

    We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

    Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

    Still have questions? Please contact us.

     

    Contact us:

    Email: [email protected]

    Address: 7901 Jones Branch Dr, McLean, VA 22102, USA (Office)